Careers

We know that health care consumers have options when deciding what services to use and who should provide them. Having an accreditation is a sign of quality and commitment to the patient, and should be an important consideration when making such a decision.

EPIC Behavioral Healthcare is proud to have received a 3-year CARF accreditation, for being a choice provider for addiction and substance abuse treatment, mental health counseling services and community prevention services. CARF International has surveyed hundreds of thousands of programs throughout North and South America, Europe, Africa, and Asia since it was founded as an independent, nonprofit accreditor in 1966. The value of this accreditation goes beyond being a competitive provider in our community, but serves as our framework for continuous quality care and improvement.

To view our open positions, please click below:
Behavioral Health Technician (PT & FT)

EPIC Behavioral Healthcare is looking to fill part-time and full-time positions in our busy inpatient facility. Under the direction of the Nursing Staff, the Behavioral Health Tech provides direct patient care while maintaining a safe and therapeutic environment. A BHT assists licensed nursing staff by performing both clinical and non-technical skills. Examples include: facilitating recovery- focused patient groups, obtaining/reporting patient vital signs, completing clerical and other front office functions related to clinical documentation and maintaining the team work station when assigned. Shifts are 8 hours, and applicants should be able to cover all 3 shifts.

Job Minimum Requirements

  • Outstanding interpersonal and communication skills.
  • Ability to prioritize multiple assignments.
  • Ability to maintain appropriate professional boundaries.
  • Ability to use critical thinking and clinical reasoning skills including but not limited to analysis, problem solving, and decision-making.
  • Possesses basic computer skills; demonstrated proficiency in Microsoft Office and web-based applications.
  • Ability to maintain strict client confidentiality, following HIPAA standards.
  • Requires full range of body motion including handling and lifting patients, manual dexterity and eye-hand coordination. Requires standing and walking for extended periods of time. Requires corrected vision and hearing to normal range. Requires working under stressful conditions and irregular hours. Exposure to communicable diseases and/or body fluids.
  • The ability and willingness to identify with, share in, and have a commitment to the philosophy, mission, values and vision of EPIC Behavioral Healthcare.
  • Professional appearance, aptitude, and attitude.
  • Impeccable ethics and integrity.
  • Ability to establish and maintain effective working relationships with patients, families, a variety of professional disciplines and the general public.
  • Ability to efficiently manage time, priorities and resources.
  • Ability to follow instruction, use constructive feedback, demonstrate professionalism, responsibility, critical thinking, and stress management skills.
  • Must display cultural sensitivity.
  • Ability to organize and maintain supplies and equipment
Brief Behavioral Clinician

Brief Behavioral Clinician (BBC) position will function as a member of the Medication Assisted Treatment (MAT) clinic treatment team and provide focused intervention for clients engaging in MAT services. The clinician’s primary focus will be to address engagement, adherence and building recovery skills. Clients will meet with the BBC prior to each follow up with the provider continue to address treatment needs and assess need for further supportive treatment. The intent is for therapeutic care to be a routine component for clients seeking medication assisted treatment to improve treatment outcomes. The BBC will have a flexible schedule built around the provider schedule, offer sessions between medication management sessions, and respond to client needs in real time.

Job Type: Full-time

Experience:

  • Counseling: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Location:

  • Saint Augustine, FL (Preferred)
Care Coordinator (Full-time)

The person in this position is a member of a treatment team that provides outpatient case management services to families to address the basic support needs of the family and coordinate the therapeutic aspects of services provided to all family members. Duties include assessing, monitoring, linking and advocating for families referred by the child welfare system regardless of payment source. Position requires a large amount of writing to document service provided. Must be knowledgeable of community resources. Must be able to work with individuals who have substance abuse issues. Must be reliable and a team player. Travel will be required. Services can be provided where the patient lives, works or attends school, or in other community settings. Must have knowledge of and apply recovery-based principles and practices in service delivery that includes addressing and documenting the client’s strengths, needs, abilities, barriers and preferences. Position has productivity requirements. Appointments for the Care Coordinator will be booked at 75% of their workweek for direct client care in order to average an efficiency rating standards of 70% productivity

Qualifications and Skills

Minimum Education/Experience: Bachelor’s Degree from an accredited university or college with a major in counseling, social work, psychology, criminal justice, nursing, rehabilitation, special education, health education, or a related human services field (a related human services field is one in which major course work includes the study of human behavior and development) and have a minimum of one year of full time or equivalent experience working with children experiencing serious mental illness; OR have a Bachelor’s Degree from an accredited university or college and three years full time or equivalent experience working with children experiencing mental illness. Preference will be given to applicants who have experience in providing Care Coordination.

Clinician, Master's Level (Full-time)

EPIC Behavioral Healthcare is looking for a competent clinician who delivers professional treatment to children, adolescents and/or adults in an outpatient treatment setting who are experiencing problems associated with the substance use or mental health disorder. The clinician’s number one priority is the safety and welfare of each client. The clinician will utilize professional clinical assessment and treatment planning skills, individual, family and group counseling skills, and diagnostic skills using DSM criteria.

A full-time clinician will carry a client caseload of not more than 50 outpatient treatment clients, and conducts all activities according to all governing standards, including DCF, CARF, and EPIC Behavioral Healthcare

Customer Service Representative - Medical Office - FT & PT

EPIC Behavioral Healthcare is seeking to fill a Full-time position for front and back office support in our behavioral healthcare clinic. Multi-line phone system, reception duties, check-in/check-out procedures, scheduling, computerized clinical systems, data processing, charting, filing, and billing. Must be highly dependable, organized, and able to multi-task. Ideal candidate will possess a positive attitude and excellent computer skills, including Microsoft Excel and Access. Must have medical office experience and be willing to work every other Saturday and/or evening hours. For full time employees, we offer medical insurance, 100% company paid life insurance and short term disability insurance, 9 paid holidays and paid time off.

Essential Job Functions: (May perform one or more of the following duties and not all duties performed may be included.)

  • Schedules appointments; collects method or source of payment for services and obtains associated documentation, including insurance cards; assist clients in completion of intake paperwork. Verifies client’s medical benefits with third party payers/insurance companies.
  • Checks billing documentation for completeness, accuracy and conformity with clerical requirements; logs referrals and gives information to callers, handles or refers complaints/problems as appropriate.
  • Assists Director of Nursing or Clinical Director on staff scheduling.
  • Processes and types a variety of correspondence, requests and reports using a computer, reviews and researches subject matter and prepares replies; processes a variety of department reporting, purchasing, and legal documents; updates client or program data.
  • Answers, routs, and transfers incoming calls; assists and provides general information to callers; maintains confidentiality of client information; handles threats, substance abuse, suicide and crisis calls; takes messages; reports telephone equipment repair needs.
  • Performs client financial assessments and establishes client fiscal information into computer system. Performs fee collection duties on an on-going basis.
  • Facilitates the preparation and completion, collection and flow of required forms/documents such as legal documents or purchase orders/requisitions.
  • Sets up and maintains complex department filing and records system, including client medical record documentation in accordance with program policies, procedures and requirements; assists with quality assurance requirements for client files. Maintains strict confidentiality of operations and records as directed.
  • Enters processes and verifies a variety of numerical, alphabetical and financial data into EPIC’s computer system, including client financial eligibility, service activity logs, and demographics.
  • Reviews data sent for entry prior to input for errors; advises immediate supervisor when issues arise in the area of incorrect paperwork being submitted in order for immediate supervisor to address with the appropriate clinical supervisor for correction, monitors return of corrected information.
  • Maintains files of data documents and sees that they are shred on a regular schedule.
  • Sorts and files all medical record documentation in client files, maintains records, pulls records for clinic operations and retrieves client’s records as requested.
  • Assembles all necessary documents in chronological order for the record.
  • Responds to in-person, telephone, and written records request; processes subpoenas, court orders, and client requests for records; verifies status of release forms prior to releasing records and follows proper procedures for release of information.
  • Audits medical records for quality of content and completeness.
  • Conducts points-in-time surveys of persons served at 90 day and 1-year intervals.
  • Provides excellent customer service to include answering phone on 2nd ring, positive phone greeting and conversation, greeting visitors within 10 seconds of arriving at window, door or buzzer, leaving people on hold for no longer than 30 seconds, etc.
  • Communicate with insurance companies for EPIC including obtaining authorizations as needed as well as following up on denials and maintaining documentation of communications.
  • Bill claims on CMS 1500 and UB – 04 claim forms and/or through electronic portal for EPIC and ERC.
  • Prepare super bills in advance daily and verify insurance, deductibles and copays. Sort and execute super bills daily once received
  • Maintain list of authorizations per insurance companies that are needed for client visits.
  • Post EOB’s to patient accounts
  • Performs other related duties as assigned.

Job Types: Full-time, Part-time

Experience:

  • Customer Service: 1 year (Preferred)
  • medical office: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Location:

  • Saint Augustine, FL (Preferred)
Data Specialist / Analyst

Job Summary: The Report Writer and Screen Designer is responsible for creating reports that meet or exceed specifications approved by our customers or for internal company use within the timeframe provided. The RWSD will work closely with Project Managers and Echo customers to ensure Reports fulfill customer needs. The RWSD has technical proficiency, good communication skills, interpersonal skills with an attention to detail.

Primary Responsibilities:

  • Create reports per specifications supplied by our customers or staff for internal company use using Echo form designer.
  • Create reports and screens, document functional and/or technical specifications.
  • Design, develop, test and deploy the deliverables according to those specifications and Echo standards guidelines.
  • Responsible for ensuring the screens or reports are packed and added to the online catalog.
  • Work closely with the project managers and Echo customers to ensure reports fulfill customer needs.

Knowledge, Skills and Abilities:

  • Basic competency in SQL, SSRS or significant technical report writing experience.
  • Excellent verbal and written communication skills.
  • Strong windows and web-based computer skills.
  • Time management skills.
  • Understanding of clinical and billing functions within behavioral health agencies a plus.

Qualifications: Bachelor’s Degree in related field with some report writing skills.

Technical Skills: Proficiency with Microsoft Office Suite and Windows is required.

Job Type: Full-time

Experience:

  • SQL: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Location:

  • Saint Augustine, FL (Preferred)
JET Program Manager

JET Program Manager is engaged in the day-to-day management of the JET Program. Work involves following the Transition from Jail to Community Model and Standards of Practice in the areas of behavioral health, care coordination, transition services and best practices for evidence-based programming. The JET Project Manager will establish and maintain Memorandums of Understanding, Data Sharing Agreements and Data Sharing Mechanisms with St. Johns County Jail and Community Partners. The Manager will enroll and provide services to 45 clients in Year 1 and 60 clients in Year 2 and 3. The Manager is responsible for securing and tracking trainings such at CIT and suicide prevention workshops. The position also involves monthly/quarterly reporting to administration and funding sources, oversight of other JET staff and interns, program policy/procedure review, quality assurance of data in the electronic health records, and program support. This position requires some evening and weekend work. The JET Project Manager will ensure all program outcomes at or above contract requirements.

Minimum Education and/or Experience: Possession of a BS/BA in Human Services, Social Work, Education or related field with 3-years experience in public administration, supervision, public relations, training and counseling or any equivalent combination of education, training and experience which provides the following knowledge, skills and abilities.

Job Type: Full-time

Experience:

  • counseling: 3 years (Preferred)
  • public administration: 3 years (Preferred)

Education:

  • Bachelor’s (Preferred)

Location:

  • Saint Augustine, FL (Preferred)
Licensed Therapist - LMHC, LCSW, or LMFT (Full-time)

EPIC Behavioral Healthcare has an immediate opening for a Full-Time Licensed Clinician. Our Therapists provide a range of therapeutic services including mental health and substance abuse counseling to children, adults and families. Our Therapists are empowered to perform individual, family and group services within the community. EPIC Behavioral Healthcare Therapists deliver services in home, school, various community sites, as well as traditional office settings as available. As a Mental Health Therapist with EPIC you will collaborate with multidisciplinary treatment teams to formulate and review individualized treatment plans and assist in coordinating discharge planning. Must be willing to work flexible hours.

Qualifications and Skills

Must be currently licensed in the State of Florida as a Licensed Mental Health Counselor, Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, or licensed eligible.

Licensed Therapist - LMHC, LCSW, or LMFT (Part-time)

EPIC Behavioral Healthcare has an immediate opening for a Part-Time Licensed Clinician. Our Therapists provide a range of therapeutic services including mental health and substance abuse counseling to children, adults and families. Our Therapists are empowered to perform individual, family and group services within the community. EPIC Behavioral Healthcare Therapists deliver services in home, school, various community sites, as well as traditional office settings as available. As a Mental Health Therapist with EPIC you will collaborate with multidisciplinary treatment teams to formulate and review individualized treatment plans and assist in coordinating discharge planning. Must be willing to work flexible hours.

Qualifications and Skills

Must be currently licensed in the State of Florida as a Licensed Mental Health Counselor, Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, or licensed eligible.

Medical Billing and Coding - Full Time

EPIC Behavioral Healthcare is seeking to fill a Full-Time position for front and back office support in our behavioral healthcare clinic. This position will be responsible for all medical billing and coding, filing claims and resolving denials. Must be highly dependable, organized, and able to multi-task. Ideal candidate will possess a positive attitude and excellent computer skills, including Microsoft Excel and Access. Must have medical billing and credentialing experience. We offer great medical insurance, Paid time off, 9 holidays, short term disability and life insurance.

  • Checks billing documentation for completeness, accuracy and conformity with clerical requirements; logs referrals and gives information to callers, handles or refers complaints/problems as appropriate.
  • Communicate with insurance companies for EPIC including obtaining authorizations as needed as well as following up on denials and maintaining documentation of communications.
  • Bill claims on CMS 1500, UB – 04 claim forms, through ECHO or through electronic portal for EPIC and ERC.
  • Follows up with Office Manager regarding any documentation or signatures missing before billing.
  • Discuss insurance and billing issues with clients, following up as needed.
  • Communicate with staff regarding insurance benefits and accounts
  • Communicate with Office Manager regarding any insurance claims or billing issues.
  • Performs other related duties as assigned.

Job Type: Full-time

Experience:

  • Relevant: 1 year (Preferred)
  • Medical Billing And Coding: 1 year (Preferred)
  • Billing: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Location:

  • Saint Augustine, FL (Preferred)
Nurse (FT & PT)

EPIC Behavioral Healthcare, a not-for-profit company in St. Augustine, FL has an immediate opening for a currently competent BSN, RN, or LPN who, in consultation with the Clinical Director, performs a variety of supervisory and professional nursing duties.

EDUCATION, QUALIFICATIONS, AND CREDENTIALS
This positions requires a BSN, RN or LPN degree with current Florida license with three years experience in an inpatient behavioral health facility.

KNOWLEDGE, ABILITIES, AND SKILLS
Must possess and demonstrate a high degree of leadership, organizational ability, and communication skills. Must be knowledgeable and demonstrate competence in current principles and practices related to nursing and care of chemically dependent adults who may also have a co-occurring mental health disorder. Knowledge of current federal and state laws and regulations that apply to the practice of nursing in a behavioral healthcare setting. Must be computer literate.

Peer Support Specialist

Job Summary

The person in this position performs basic non-clinical, direct service work providing mentoring and support to clients in recovery from substance use disorders. This position works under the general supervision of the Clinical Director. Clients will be seen in agency office, client homes, and other community locations. Travel is required, therefore candidate must have reliable transportation.

Qualifications and Skills

Minimum Education/Experience: High School diploma or equivalent required, Bachelor’s degree in Human Services preferred; must have experience with personal substance abuse disorder with at least three years of current sustained sobriety. Applicant must be willing to complete the certification program for Peer Support, and those currently Certified Peer Recovery Specialist by the Florida Certification Board is preferred.

Prevention Educator

Prevention Educator is responsible for implementing effective, evidence-based parenting and community prevention activities. The Prevention Educator is competent in conducting parenting education courses, representing the mission of EPIC at community events and activities, conducting speaking engagements, providing outreach throughout the community, and engaging individuals to seek services from EPIC Behavioral Healthcare. The Prevention Educator will be professional in working with referral sources and follow the direction of his/her team lead. A full-time Prevention Educator shall conducts all activities according to all governing standards, including DCF, CARF, and EPIC Behavioral Healthcare. The Prevention Educator will maintain a direct services efficiency rating standards of 70% productivity.

Essential Job Functions:

  • Designs, implements and coordinates the Parent Education Programs utilizing evidence based practices (Parenting Wisely, Parent to Parent, Strengthening Families). Seek referrals and actively recruit participants to receive services through schools, EPIC programs, Chamber of Commerce, business partners, faith-based organizations, civic groups, parent groups, human service organizations and all other related parties (PACT, Integrated Service Team).
  • Implements the Family Education Program for families in EPIC’s adult substance abuse programs, i.e. Drug Court, SIGHT, Outpatient Treatment, and Residential Treatment.
  • Coordinates the Care-Givers Support group for caregivers of children in EPIC’s Children Mental Health programs.
  • Designs, implements and coordinates the Community Education programs to include all ATOD education and other relevant prevention topics. Design education and prevention workshops and training for adult and youth audiences. (ex: Drug Education Series in Middle Schools Summer Camp Programs, FSDB, School Guidance Counselors, Flagler College)
  • Assists the Marketing Coordinator to develop and implement strategies for marketing the Community Education and Parenting Programs to businesses, schools, churches, organizations and the community at large.
  • Oversees the design (and/or purchase and ordering) and distribution of ATOD and other related program information to target populations through speaking engagements, literature, training and seminars, media releases, website, newsletter and the agency’s resource library.
  • Designs and/or updates program curriculum in conjunction with the most current ATOD prevention research and evidence based practices.
  • Stays abreast of current ATOD and prevention trends and information and teaching strategies. Order prevention materials from leading, evidence-based, national sources. (NIDA, NIAA, SAMHSA, etc.)
  • Provides crisis intervention and referral to individuals seeking information to assist children and families. Provide referrals and coordinate client care with other professionals as needed.
  • Establishes/enhances relationships with schools, businesses, faith-based organizations and other human service agencies to educate various audiences on EPIC and Parent Education opportunities or services.
  • Participates in quality assurance standards (i.e. program evaluation, all required program reports, etc.) to evaluate the ongoing effectiveness of program components.
  • Participates in weekly case/peer review and program meetings, monthly staff meetings, and all other meetings as designated by supervisor.
  • Assists with and participate in community agency events.
  • Coordinates client referrals for mental health, treatment, and other community services or programs as requested.
  • Prepares, maintains, and updates all parts of clients’ charts weekly per services delivered and received, as stated in the agency’s manual of program policies and procedures.
  • Participates in quality assurance standards (i.e., program evaluations, all required program reports, etc) to evaluate the ongoing effectiveness of program components.
  • Participates in bi-monthly case/peer review meetings, weekly program meetings, monthly staff meetings, and all school meetings as designated by supervisor.
  • Assists with and participate in the community agency events.
  • Provides excellent customer service to include ensuring that clients believe they come first, are greeted and taken into session within 5 minutes of their appointment time, are linking clients to other community supports, and are addressing confidentiality concerns.
  • Performs other related duties as required by the client, Prevention Team Leader and EPIC Behavioral Healthcare.

Minimum Education and/or Experience: Graduation from an accredited school with a Bachelor’s Degree in Psychology, Social Work, or some other relevant Human Services discipline. A minimum of two (2) years experience working with children and youth in a behavioral health, education, or another youth serving organization. Exceptional experience working with parents and youth may be substituted for Bachelor’s Degree requirement.

Job Type: Full-time

Experience:

  • Counseling: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Location:

  • Saint Augustine, FL (Preferred)
Psychiatric ARNP

EPIC Behavioral Healthcare is currently seeking a Psychiatric ARNP to work in our growing practice 8 hours a week. The successful candidate will provide services to children and adolescents.

EPIC Behavioral Healthcare specializes in the prevention and treatment of addiction, mental health, and dual diagnosis programs for children, adolescents and adults including support for the family. Reporting to the Medical Director, the ARNP is responsible for managing the day-to-day delivery of all medical program elements to ensure smooth operations.

Minimum Qualifications

  • Current Florida state license as an ARNP.
  • Credentialed with Florida Medicaid and commercial insurance providers preferred.
  • Minimum 2 years of behavioral health care clinical experience.
  • Proven experience understanding and demonstrated ability to generate revenues for clinical services.
  • Strong written and oral communication skills.
  • Some ability to work flexible hours.
  • Proficiency in computer skills and electronic health records.

Essential functions

  • Able to solve problems quickly and effectively using excellent critical thinking skills.
  • Work with other members of the medical team to assure successful communication and coordination of patient care.
  • Maintains compliance with HIPAA.
  • Ensure compliance with all funding and accreditation standards and regulations, as well as program specific policies and procedures.
  • Conduct quality assurance chart reviews, assessing clinical and medical documentation to ensure compliance with regulation and program standards.
  • Collaborate and build relationships with other health and human services organizations including hospitals and primary care physicians.
Join Our Team!

If you’re interested in applying for any of our available positions, please send your resume to our Director of Human Resources by clicking the button below. We look forward to hearing from you!

Our Core Values:
  • Ethical & Confidential
  • Consumer Focused
  • Empathetic & Compassionate
  • Demonstrating Dignity & Respect
  • Culturally Competent & Diverse
  • Accessible & Proactive
  • Dedicated & Responsive
  • Committed to Continuous Improvement