Come join our team! Our mission is to strengthen our community by providing person-centered care to individuals and families impacted by substance use and mental health disorders and other behaviors through a comprehensive system of Education, Prevention, Intervention and Counseling. We strive to be the leading behavioral health care provider in St Johns County. Our system of care includes mental health services, recovery services, and prevention and wellness programs.
At EPIC, we are dedicated to improving our community’s access to industry-leading behavioral health care. Our promise to our team is to offer employee-centric activities, generous paid time off, 9 paid holidays, medical, dental and vision insurance, and company-paid short-term disability and life insurance.
WHAT YOU WILL DO
The ERC Services Specialist is responsible for triaging and scheduling a variety of Behavioral Health specialty care. Schedules intake, consultative, return, follow up and group appointments based on patient criteria, referral directives, and client care plans. This position knows and complies with all EPIC Behavioral Healthcare quality, safety, and emergency policies and procedures. Demonstrates quality and effectiveness in work habits and clinical practice in every interaction with patients, colleagues, providers, and leadership. Ensures patient safety in the preparation and provisioning of care related to but not limited to medications, procedures, infection prevention, fall prevention. Reports safety hazards, accidents and incidents, and unsafe working conditions promptly.
WHAT YOU WILL BRING
· A Bachelor’s in Psychology, Social Work, or some other relevant human services discipline.
· Two years or more of high volume call center experience.
· Two years or more of medical/mental health experience.
· Valid driver’s license.
· Level 2 background check required.
· drug testing and references required.
Job Type: Full-time
- Call Center: 2 years (Required)
- medical/mental health: 2 years (Required)
- Saint Augustine, FL (Preferred)
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off